SAFE & GO RATE
Travel with peace of mind, we’ll take care of the rest.
Ensuring our guests’ peace of mind and safety is our top priority. The Safe & Go Rate is an exclusive service that makes your vacation100% refundable in the event of documented unforeseen circumstances.
By choosing this rate, if your reservation is canceled or modified for an objective, verifiable reason beyond your control, the cancellation fees specified in the reservation contract will not apply.
This service is designed to offer you complete peace of mind and protects:
- All travelers included in the reservation, regardless of nationality;
- Family members up to the second degree of kinship;
- One traveling companion, even if not related by family ties.
Travel with us, in complete safety! This rate guarantees cancellation due to unforeseen events and offers a refund for your stay in accordance with the terms and conditions in effect at the time of booking.
SERVICE EXCLUSIONS
Please note that, as per the terms and conditions, the refund and protection service does not apply in the following specific cases:
- Epidemics and pandemics declared by the competent authorities;
- Measures or bans issued by governments or public authorities;
- Acts of terrorism, civil unrest, political unrest, or strikes;
- War or acts of war;
- Criminal acts resulting in restrictions on personal freedom (unless the traveler or accompanying persons are victims thereof);
- Events known, anticipated, or foreseeable at the time of booking;
- Fear of flying or traveling;
- Trips undertaken to undergo medical or surgical treatment;
- Exacerbation of pre-existing and/or chronic medical conditions;
- Self-harm, suicide, or attempted suicide;
- Acts committed with intent;
- Insolvency or bankruptcy of travel service providers;
- Nuclear reactions, radiation, or radioactive contamination;
- Environmental pollution or contamination of any kind;
- Ordinary or seasonal weather events.
